Warranty
Hydraulic America Warranty Policy
Hydraulic America warrants to the original purchaser that its goods are free from faults in materials and workmanship at the time of sale. Please read the terms and conditions for complete details. Complete the Warranty Form before returning any item.
Shipping and Handling Charges
Unless otherwise specified by Hydraulic America, the following warranty durations apply from the date of purchase: New Hydraulic America Brand Final Drive Motors: Two-year warranty (see specific website listing for confirmation). New Hydraulic America Brand Main Pumps: One-year warranty. Other New Hydraulic America Brand Goods: One-year warranty. Rebuilt Goods: One-year warranty. Reconditioned Items: Six-month warranty. Used and Excess Components: Thirty-day warranty. Products acquired by Hydraulic America from other vendors retain the original warranty of the individual manufacturer. Products sold as cores or parts alone are not warrantied. Warranty terms are subject to change only by management.
Final Drive Motor and Main Pump Warranties
Final Drive Motors: Depending on the specific model and listing, final drive motors carry either a two-year or a one-year warranty. Please refer to the product listing on our website for the exact warranty duration applicable to your purchase. Main Pumps: All new main pumps carry a one-year warranty. Used, core, and parts-only units are not warranted. For such items, the client has ten (10) days from the date of delivery to inspect the unit and return it at their own cost for a full refund.
General Requirements and Coverage
If a Hydraulic America product covered by this warranty fails due to a verified manufacturing defect, we will, at our sole discretion, provide free parts or a replacement unit depending on the severity of the failure. This policy covers only original, unaltered, and unmodified materials. This warranty does not cover: Damage resulting from accident, misuse, abuse, neglect, improper installation, overloading, tampering, or unauthorized modification. Damage from normal wear and tear, lack of reasonable maintenance, failure to follow operating instructions, or improper storage. Electric devices installed on remanufactured components (e.g., pressure sensors, position sensors, solenoids). Equipment that has been opened, altered, or repaired by anyone other than Hydraulic America without our express written approval. Damage caused by hydraulic fluid contamination, excessive return pressure, or failure to inspect and resolve machine issues prior to installation. Horsepower-related changes or any on-site adjustment costs. Labor costs: At no point shall Hydraulic America be responsible for labor costs, service fees, or any other costs incurred by the buyer or third-party providers. All clients are encouraged to install and repair Hydraulic America products themselves. If assistance is needed, clients may contact us for instructions. Damage not covered by warranty may be repaired for a reasonable fee, with return shipping charges applied.
Returns for Mistaken Orders
If an order has been placed by mistake, it is the client's responsibility to contact Hydraulic America as soon as possible. If the shipment has not yet been made: A full refund, minus a processing fee, will be issued immediately. If the shipment has already taken place: A full refund, minus the processing fee and all applicable shipping charges (both to and from the buyer's location), will be issued upon return of the product in unused, original condition.
Returns for Warranty Claims
If an item must be returned for warranty evaluation, please notify us by phone or email within 30 days of receipt to obtain a Return Goods Authorization Number (RGA#). All items must be returned unblemished, with all factory plugs in place and in original packaging. Hydraulic America is not responsible for packages lost or damaged during return shipping.
Limited Warranty - Final Drive Motors and Pumps
Hydraulic America warrants that new final drive motors and main pumps sold by it will be free from defects in materials and workmanship for the applicable warranty period (two years or one year, as specified on the item listing) from the date of delivery to the Buyer. This Limited Warranty applies only when products are installed and used in accordance with Hydraulic America's printed instructions, the original manufacturer's specifications, and all applicable regulations. Due to the complexity of hydraulic systems, we encourage that repair and replacement be performed by qualified mechanics, or alternatively, by the client themselves with guidance from Hydraulic America. This warranty is void if the unit has been: Disassembled or repaired by anyone other than Hydraulic America. Subject to misuse, abuse, neglect, accident, improper connection, overloading, or tampering. Physically damaged (e.g., cracked housings, stripped threads). Installed without resolving hydraulic fluid contamination or excessive return pressure issues. Operated or maintained contrary to manufacturer specifications. Damaged during shipping (must file claim with freight carrier).
Warranty Claim Process (Within 1 Month to 2 Years)
If a failure occurs within the warranty period, contact Hydraulic America immediately to receive an RGA#. The original unit must be shipped to our facility for inspection. If the warranty is validated (proven to be a manufacturing defect), Hydraulic America will, at its sole discretion, provide free parts or a replacement unit. Surface shipping costs to and from the Buyer's location will be covered by Hydraulic America. If the warranty is voided, the Buyer may choose to have the unit returned as-is (unrepaired) or receive a credit of 25% of the original net purchase price (estimated salvage value). For more information, check out the Shipping and Return Policy page.
Lifetime Replacement Discount Program (Effective for purchases on or after May 1, 2021)
Buyers are eligible for a one-time credit of 5% of the original net purchase price (after discounts, before tax and shipping) toward the purchase of a new final drive motor of the same type and model, subject to all other conditions of the Limited Warranty being met.
Warranty Disclaimer
Unless expressly stated in the Limited Warranty above, all products and materials are provided "as is" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. Hydraulic America does not warrant that the site or its functions will be error-free or uninterrupted.
Limitation of Liability
Hydraulic America shall not be liable for any special, consequential, or incidental damages resulting from the use or inability to use our products, even if advised of the possibility of such damages. The Buyer's exclusive remedy shall be limited to recovery of damages not exceeding the net purchase price of the defective merchandise, less its salvage value (estimated at 25% of the net purchase price). In no event shall Hydraulic America be liable for labor costs, service fees, or any other expenses incurred by the Buyer or third parties. Hydraulic America neither assumes nor authorizes any person to assume any other liability in connection with the sale or use of its merchandise.
Taxes
All applicable taxes (provincial, local, federal) are the obligation of the Buyer. If Hydraulic America is required to collect or pay such taxes, the amount shall be added to the invoice. Buyer agrees to reimburse Hydraulic America or provide a valid exemption certificate.
Warranty Methodology
Warranty claims must be submitted via the Warranty Form within 10 days of product failure. Claims must include the model/serial number, installation date, hours in service, and a full description of the issue. Products must be returned immediately upon request to our Warranty Department. All shipments must be insured and pre-paid through approved carriers. Hydraulic America covers surface shipping costs only if the warranty claim is accepted. This warranty gives you specific legal rights; you may have additional rights that vary by jurisdiction.
Governing Law
This agreement shall be construed in accordance with the laws of the province of Ontario, Canada.
