Warranty

Unbeatable coverage: Our warranty explained.

Depending on the state of the product when it was sold, Hydraulic America goods are assured to the original purchaser against faults in materials and workmanship. Please read the terms and conditions for more information.

Complete the Warranty Form before returning any item.

Shipping and Handling Charges

Unless otherwise specified by Hydraulic America, the following warranty durations apply from the date of purchase:

New final drives of the Hydraulic America Brand are warrantied for two years.

Other Hydraulic America Brand goods include a one-year warranty.

Rebuilt goods have a one-year warranty

Various new items are six months old

Reconditioned items have a six-month warranty

Used and excess components are available for thirty days

Products obtained by Hydraulic America retain the warranties of the individual vendor from whom they were acquired. -Products sold as cores or parts alone are not warrantied.

Unless adjusted by management, warranty terms shall remain unchanged.

Engine Warranties

Used, core, and parts-only engines are not warranted. The client has ten days from the date of delivery to check the engine and return it at their cost for a full refund.

General Requirements

If the Hydraulic America product covered by this warranty breaks due to a manufacturing fault, we will repair or replace the product at no cost to you. This policy covers only original, unaltered, and unmodified materials and labour. This guarantee does not cover damage resulting from an accident, poor treatment, carelessness, regular wear and tear, or the natural deterioration of materials over time. Due to the inconsistency of diesel engine and machine conditions, any horsepower-related changes are not covered by our guarantee. Hydraulic America is not liable for the costs associated with any final changes that may be necessary on-site. Excluded from coverage are electric devices installed on remanufactured components, such as pressure or position sensors and solenoids. Equipment that has been opened without Hydraulic America's express approval, changed, or repaired after shipping by anybody is not covered. This warranty does not cover depreciation or damage caused by normal wear, lack of reasonable and adequate maintenance, failure to follow operating instructions, abuse, lack of suitable storage protection, or accident. Damage not covered by warranty may be fixed for a fair amount, and return shipment will incur a surcharge. Hydraulic America is not responsible for service fees or any other costs or fees incurred by the buyer or its third-party providers.

Returns

If an item must be returned, please notify us by phone or email within 30 days of receipt to receive a Return Goods Authorization Number (RGA#). All items must be postmarked within 30 days of the original date of purchase and returned unblemished with all factory hydraulic plugs in place and in original packaging. Items that are returned in complete and good unused condition will result in a refund issued to the Buyer upon Hydraulic America’s receipt and successful inspection to verify unit is in complete and good unused condition, at Hydraulic America’s sole discretion. Hydraulic America is not responsible for any packages lost or damaged during return shipping.

Limited Warranty

Hydraulic America warrants the new excavator final drive motors sold by it will be free from defects in materials and workmanship for a period of two years from delivery to Buyer, unless noted otherwise on the item listing, receipt, invoice or bill of sale. This limited Warranty is applicable only when products are installed and used in accordance with The Hydraulic America's printed instructions, original manufacturer’s specification for operations and maintenance, and all applicable federal, state and local regulations. Due to the complexity and high pressures of modern hydraulic systems, Hydraulic America encourages that the repair and replacement of hydraulic components be conducted only by qualified mechanics with appropriate experience and certifications. Hydraulic America further encourages that the original equipment manufacturer approved procedures for installation and service be followed strictly and cautiously.

This warranty does not cover units which have been disassembled or repaired by anyone other than Hydraulic America, nor failure due to any of the following, any of which render this warranty null and void:
Misuse, abuse, neglect, accident, improper connection/installation, overloading or tampering;
Physical damage (e.g. fractured or cracked housings or flanges, stripped threads, etc);
Failure to inspect and resolve all sources of hydraulic fluid contamination or excessive return pressure on the machine prior to installation (e.g. case drain filters, hydraulic filters, tanks, hydraulic line obstructions, bad crossovers or swivel joints, etc);
Failure to install, operate, or perform maintenance according to original manufacturer's specifications (e.g. not regularly checking, flushing, and changing hydraulic fluid, filters, and gear oil to maintain proper lubrication);
Inadequate or improper skill of the operator;
Shipping damage – requires a claim with the freight carrier; or
Any other factors outside Hydraulic America’s control.

Should a problem occur during the warranty period, please bring it to Hydraulic America’s attention immediately by phone or email to receive a Return Goods Authorization Number (RGA#). . Failure by Buyer to give such written notice within 30 days after discovery of what Buyer believes is a defect shall be deemed an absolute and unconditional waiver of Buyer's claim for such defects. Any unit to be considered for warranty coverage must be returned to Hydraulic America’s facility for inspection, referencing the RGA#. Upon inspection, if the product or any part thereof in the sole judgment of Hydraulic America is proven to be defective in material or workmanship, Hydraulic America shall, at its sole option, repair or replace the product or components proven to be defective. If the product is proven to be defective in material or workmanship at Hydraulic America’s sole discretion, and cannot be repaired or replaced, Buyer will receive full credit for the original purchase

At Buyer's request, we will provide an estimate on the time required for the warranty inspection and repair process. If the Buyer has need an immediate replacement, Buyer has the option of purchasing a new replacement unit for immediate shipment. Once the unit that Buyer believes was defective has been inspected and proven at Hydraulic America’s sole discretion to be defective in material or workmanship, and Buyer has been shipped and paid for an immediate replacement option, Buyer may elect to either have the repaired warranted unit returned to the Buyer or Hydraulic America will issue Buyer a full credit for the purchase of the new replacement, and Hydraulic America will retain possession of the repaired warranted unit. If the inspection determines in Hydraulic America’s sole discretion that the warranty is void and a replacement has been shipped and paid for, Buyer may elect to either have the warranty-voided unit returned to Buyer as-is and unrepaired or Hydraulic America will issue Buyer a credit of 25% of the original net purchase price after discounts and before tax and shipping, which is the estimated salvage value of the warranty-voided unit.

Within 1 month and 2 years Warranty Claims

Original motor must be shipped and received by Seller before the replacement is sent to the Buyer. If the inspection determines in Hydraulic America’s sole discretion that the warranty is valid, a new replacement motor is exchanged for the original motor and paid by Hydraulic America for shipping to and from the Buyer’s location. For more information, check out the Shipping and Return Policy page.

Lifetime Replacement Discount Programs (Effective with purchases made on or after May 1st, 2021)

Buyer is eligible to receive a one-time credit of 5% of the original net purchase price after discounts and before tax and shipping charges, to be used solely as a credit toward the purchase from Hydraulic America of a new final drive motor at the current retail price listed on our website, solely to replace a final drive motor of the same type and model originally purchased from Hydraulic America. The 5% drive purchase credit is limited exclusively to replacing drives purchased from Hydraulic America, and Buyer or subsequent owner must request the discount and provide an original receipt of purchase and have met all other conditions of the Limited Warranty, at Hydraulic America’s sole discretion.

Warranty Disclaimer

This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether expressed or implied, unless stated in the above Limited Warranty. To the fullest extent permissible pursuant to applicable law, Hydraulic America disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement whether used alone or in combination with any other products or materials. Hydraulic America does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Hydraulic America does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise.

Limitation of Liability

Hydraulic America shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Hydraulic America has been advised of the possibility of such damages.

The above Limited Warranty and the above obligations to repair or replace are complete and exclusive, and Hydraulic America expressly disclaims liability for any other special consequential damages or expenses of any nature whatsoever.

The exclusive remedy of the Buyer shall be a right of action to recover damages limited to the purchase price of the merchandise, as may be defective, less its salvage value, estimated at 25% of the original net purchase price after discounts and before tax and shipping charges. No claim made hereunder by the Buyer for goods delivered or non-delivered shall be greater than the net purchase price less salvage value, estimated at 25% of the net purchase price after discounts and before tax and shipping charges. Hydraulic America shall not be liable hereunder to Buyer or others claiming through the Buyer for special or consequential damages for any reason whatsoever.

Hydraulic America neither assumes nor authorizes any person to assume for Hydraulic America any other liability in connection with the sale and/or use of said merchandise. The Limited Warranty shall not apply to any merchandise which has been repaired or altered outside the Hydraulic Americas factory in any way so as, in the sole judgment of The Hydraulic America to affect its performance, nor to any merchandise which shall have been installed or operated contrary to Hydraulic America’s instructions.

If Hydraulic America furnishes technical advice to Buyer, whether or not at Buyer's request, with respect to application, further manufacture or other use of products and parts, Hydraulic America shall not be liable for such technical advice and Buyer assumes all risks of such advice and the results thereof.

This agreement shall be construed and the rights and obligations of the parties hereto under this agreement shall be determined in accordance with the laws of the province of Ontario, Canada.

Taxes

All applicable provincial, local, and federal sales, use, excise or similar taxes shall be the obligation of the Buyer. Unless otherwise indicated on the face hereof, all prices and charges are exclusive of excise, sales, use, property, occupational or like taxes which may be imposed by any taxing authority upon the manufacture, sale or delivery of the items sold hereunder. If any such taxes must be paid by Hydraulic America or if Hydraulic America is liable for the collection of such tax, the amount thereof shall be in addition to the amounts for the items sold. Buyer agrees to pay all such taxes or to reimburse Hydraulic America therefore upon receipt of its invoice. If Buyer claims exemption from any sales, use or other tax imposed by any taxing authority, Buyer shall save Hydraulic America harmless from and against any such tax, together with any interest or penalties thereon which may be assessed if the items are held to be taxable.

Warranty Methodology

Complete the Warranty Form within 10 days after product failure. Warranty claims must include, at a minimum, the model and serial number of the equipment, the date of installation, the number of hours in service, and a full description of the failure or issue. Your product must be returned immediately to one of Hydraulic Americas' Warranty Departments upon request for warranty examination. All shipments must be insured and pre-paid through Hydraulic America-approved carriers. Only if the warranty is accepted will Hydraulic America cover surface shipping costs to and from the buyer's location. Hydraulic America is not responsible for lost incoming shipments. This guarantee confers specified legal rights; you may have additional rights that differ by state.

Fill Out the Warranty Form