Hydraulic America warrants the new excavator final drive motors sold by it will be free from defects in materials and workmanship for a period of two years from delivery to Buyer, unless noted otherwise on the item listing, receipt, invoice or bill of sale. This limited Warranty is applicable only when products are installed and used in accordance with The Hydraulic America's printed instructions, original manufacturer’s specification for operations and maintenance, and all applicable federal, state and local regulations. Due to the complexity and high pressures of modern hydraulic systems, Hydraulic America encourages that the repair and replacement of hydraulic components be conducted only by qualified mechanics with appropriate experience and certifications. Hydraulic America further encourages that the original equipment manufacturer approved procedures for installation and service be followed strictly and cautiously.
does not cover units which have been disassembled or repaired by anyone other than Hydraulic America, nor failure due to any of the following, any of which render this warranty null and void:
Misuse, abuse, neglect, accident, improper connection/installation, overloading or tampering;
Physical damage (e.g. fractured or cracked housings or flanges, stripped threads, etc);
Failure to inspect and resolve all sources of hydraulic fluid contamination or excessive return pressure on the machine prior to installation (e.g. case drain filters, hydraulic filters, tanks, hydraulic line obstructions, bad crossovers or swivel joints, etc);
Failure to install, operate, or perform maintenance according to original manufacturer's specifications (e.g. not regularly checking, flushing, and changing hydraulic fluid, filters, and gear oil to maintain proper lubrication);
Inadequate or improper skill of the operator;
Shipping damage – requires a claim with the freight carrier; or
Any other factors outside Hydraulic America’s control.
Should a problem occur during the warranty period, please bring it to Hydraulic America’s attention immediately by phone or email to receive a Return Goods Authorization Number (RGA#). . Failure by Buyer to give such written notice within 30 days after discovery of what Buyer believes is a defect shall be deemed an absolute and unconditional waiver of Buyer's claim for such defects. Any unit to be considered for warranty coverage must be returned to Hydraulic America’s facility for inspection, referencing the RGA#. Upon inspection, if the product or any part thereof in the sole judgment of Hydraulic America is proven to be defective in material or workmanship, Hydraulic America shall, at its sole option, repair or replace the product or components proven to be defective. If the product is proven to be defective in material or workmanship at Hydraulic America’s sole discretion, and cannot be repaired or replaced, Buyer will receive full credit for the original purchase
At Buyer's request, we will provide an estimate on the time required for the warranty inspection and repair process. If the Buyer has need an immediate replacement, Buyer has the option of purchasing a new replacement unit for immediate shipment. Once the unit that Buyer believes was defective has been inspected and proven at Hydraulic America’s sole discretion to be defective in material or workmanship, and Buyer has been shipped and paid for an immediate replacement option, Buyer may elect to either have the repaired warranted unit returned to the Buyer or Hydraulic America will issue Buyer a full credit for the purchase of the new replacement, and Hydraulic America will retain possession of the repaired warranted unit. If the inspection determines in Hydraulic America’s sole discretion that the warranty is void and a replacement has been shipped and paid for, Buyer may elect to either have the warranty-voided unit returned to Buyer as-is and unrepaired or Hydraulic America will issue Buyer a credit of 25% of the original net purchase price after discounts and before tax and shipping, which is the estimated salvage value of the warranty-voided unit.