Shipping & Return Policy
Shipping and Handling Charges
Shipping and handling charges are calculated based on cube size and weight of your order. Shipments to Alaska, Hawaii, Puerto Rico, and International orders will be subject to additional shipping and handling costs. Hydraulic America will notify Buyer of any increase in the shipping charge of your order prior to billing and shipping.
Unless stated otherwise, all items are sold FOB Hydraulic America’s facility. Risk of loss shall pass to Buyer upon Hydraulic America's delivery to a carrier. Shipments that are lost, mis-routed, delayed, damaged, or otherwise impacted while in transit are beyond Hydraulic America’s control and therefore not Hydraulic America’s responsibility. Hydraulic America will assist the Buyer in filing claims with the carrier and promptly remit any refund due the Buyer that Hydraulic America may receive from the carrier as a result of those claims.
Estimated Delivery Time
Please allow approximately 2-5 business days for delivery of stocked items in the continental United States and Canada. Please allow additional time for LTL freight shipments and ground shipments to Alaska, Hawaii, Puerto Rico and International Orders. Any estimated delivery dates shown are approximate only and Hydraulic America shall have no liability for any delays in delivery.
If an item must be returned, please notify us by phone or email within 30 days of receipt to receive a Return Goods Authorization Number (RGA#). All items must be postmarked within 30 days of the original date of purchase and returned unblemished with all factory hydraulic plugs in place and in original packaging. Items that are returned in complete and good unused condition will result in a refund issued to the Buyer upon Hydraulic America’s receipt and successful inspection to verify unit is in complete and good unused condition, at Hydraulic America’s sole discretion. Hydraulic America is not responsible for any packages lost or damaged during return shipping.